Terms & Conditions
NGJ Makeup and Hair is an independent company, offering a service to people seeking professional Hair and Makeup for weddings and special occasions. NGJ Makeup and Hair offers a high standard of care to clients; working with them to create their desired look. This document sets out the Terms and Conditions for the service provided.
It is the responsibility of the named person on the booking form to understand, agree, and accept responsibility for all booking conditions, including all payments due by specified dates. By proceeding to pay a deposit, you accept that you are entering into a contract and you agree to these terms and conditions.
1. Travel Expenses:
As a mobile service we will travel to the venue of your choice for your booking. Travel expenses are not included for the first 5 miles of the journey to your designated venue. Following this a mileage charge of 45 pence per mile for the return journey from your Makeup Artist / Hair Stylists location will apply. For trials we will travel to the venue of your choice for up to 60 miles from the stylists home address. Any trials held outside of this alternative arrangements will be discussed and arranged.
You will be expected to cover all costs for hotel accommodation where it is not practical to travel on the day of your wedding i.e. limited time available, or severe weather conditions have been forecast. In the event this is necessary these costs will be agreed with you (the client) beforehand.
2. Minimum Booking Policy:
Weekends: A minimum booking fee of £200 on the wedding day is required (this does not include the cost of mileage or lashes).
Weekdays: A minimum booking fee of £200 on the wedding day is required (this does not include the cost of mileage or lashes).
All trials are to take place at a brides home or venue of her choice (unless more than 60 miles from the stylists home, where an alternative venue will need to be identified by the client). Trials can be held weekdays, evenings and weekends. We will endeavour to book your trial at a day and time convenient to you, but this is strictly subject to availability. It is advisable to book your trial as early as possible to ensure the best chance of securing a desired date and time.
We reserve the right to cancel a booking following a trial, without a refund of the deposit, in circumstances where there is a mismatch in styles, approach, expectations and/or the client is uncooperative, not open to suggestions or makes any member of our team feel uncomfortable. It is advisable that you familiarize yourself with our bridal gallery (on the NGJ Makeup and Hair website www.ngj-makeup.com) and ensure you are confident our capabilities and style are appropriate before securing a booking. We strive to ensure that all participants are happy with the results of a trial before we leave however, In the unlikely event that you, or any of your party, decide after your trial that you are not satisfied, you are asked to contact us immediately so that we can resolve the matter.
In the unfortunate event that you have to cancel your booking completely we require a minimum of 3 months notice. After such time the full amount will still be payable by the specified date. Deposits are non-refundable.
If one of our team is unable to attend on the day, due to illness or unforeseen circumstances, we will immediately try to find an alternative freelance stylist/artist to stand in. If this is not possible we will ask for an earlier start time to accommodate original numbers, or will refund services, which are forfeited in part, or altogether, as a result.
In the event of extreme weather conditions where the ‘Met office’ has issued a ‘Red’ warning, we reserve the right to cancel your booking. We will refund all monies as a gesture of goodwill, excluding trial costs and deposit.
We reserve the right to cancel the booking if the behaviour of the Client is deemed inappropriate and/or if the Client reports a condition that the Company and/or Team member deem as a risk to the Client’s health and well-being. In these cases any payments that have already been made by the Client for the service are non-refundable.
5. Changes to the booking:
All contact, whether it be general enquiries or changes to a booking, must be from the bride only. Changes to your booking by adding another person onto your original booking can only be accepted if time/resources allow on your wedding day and we will require prior notice and payment due at the specified time. You are required to give a minimum of 3 months notice should you wish to reduce numbers or services booked on your wedding day. After such time the full amount for services cancelled will still be payable. All payments are the responsibility of the bride.
If you choose to reduce your booking (either persons on the booking or services sought) your booking will still be charged at the minimum booking amount as set out in point 2 Minimum Booking Policy above.
6. Client Obligations – Trial and Wedding Day
Trials are allocated 1.5 hours for hair or makeup and 3 hours for hair and makeup. Any additional time for trial sessions will need to be booked as a repeat trial. If a second makeup and/or hair trial are requested the same fee applies as for the first trial.
You must ensure that our team will be working in a suitable environment with adequate lighting, electricity points, and hand washing facilities. Please ensure every member of your party is aware of timings on the day and that they need to be, and remain, available. You are to inform us of any allergies or reactions prior to, or after, any makeup application or hair styling. If no known allergies are stated we cannot be held liable for any reactions, injuries, losses, damage, costs, claims and actions that may occur to you or any other member of your party
Prior to having makeup applied or hair styled please ensure you and your party are prepared, to avoid leaving the chair whilst we are working. On a wedding day, time is of the essence. Please ensure hair is clean, completely dry, and free from product. We advise washing the night before and blow drying with mousse. If any of your bridal party have wet hair they will be expected to dry it thoroughly before we start. For their own safety please ensure that children are kept away from our styling tools and products at all times. Styling irons are extremely hot, and hazardous, and we will not be held responsible if a child is injured as a result of the parent or carer not being present.
7. In the event of delays experienced on the day
If we experience unforeseen delays which are out of our control refunds will not be given in the event that one or more services are forfeited as a result and no compensation will be offered if we overrun. If you are aware of factors, which could delay or hinder our journey, such as diversions, road closures, speed restrictions, match days, market days, satnav issues etc. please advise us as soon as possible so we can factor this into our route. No refund or compensation will be offered for delays caused by other wedding vendors, guests, or members of the bridal party. A minimum of 45 minutes will be allocated for hair or makeup application per person. If you suspect any member of your bridal party may pose as a challenge in any way, they are encouraged to have a trial to avoid potential delays on the day. NGJ Makeup and Hair reserves the right to change these Terms and Conditions. In the event that these are changed you will be informed.
8. Allergies and Medical Conditions
It is the responsibility of the individual making a booking with NGJ Makeup & Hair to ensure you have provided us with information relating to skin conditions/medical conditions or allergies at the point of booking. You must inform us if you, or someone you have booked to receive makeup or hair services as part of your booking, suffer from any conditions likely to be exacerbated or triggered by cosmetic or hair products.
NGJ Makeup & Hair will make best endeavours to source confirmation that those individuals receiving makeup or hair services do not suffer from any conditions which would be incompatible with the products we use. However NGJ Makeup & Hair assumes no liability or responsibility for any reactions/skin complaints/or medical issues arising from the application of cosmetic or hair products applied during or after a trial or wedding.
PLEASE NOTE THAT BY SECURING A BOOKING, CONFIRMING A TRIAL OR PURCHASING A GIFT VOUCHER THE CLIENT ACCEPTS THESE TERMS AND CONDITIONS
If your wedding has been affected by the Coronavirus outbreak, where you are forced to consider moving your wedding date or the cancellation of your wedding, you must inform NGJ Makeup and Hair as early as possible.
We will honour the following terms for a period where government advice requires the general public to maintain social distancing and prohibits mass gatherings (e.g. weddings). You may consider these additional to the general terms and conditions under which NGJ Makeup & Hair provides it's services.
1. If you need to move your wedding date, as a consequence of the Coronavirus outbreak and according government advice, you must inform us at least 3 weeks prior to the newly proposed wedding date. We will make every effort to support your new wedding date where capacity within the NGJ Makeup & Hair team is available and this will be done at no additional charge. We cannot guarantee the same stylists (either makeup or hair) will be available on your newly proposed dates but we will make best effort to ensure we retain the same team for your wedding. Allocation will be done on the basis of first come first served so it is strongly advised you contact us immediately once you know your new wedding dates to avoid disappointment. If we are unable to provide the same stylists you may undertake an additional hair/makeup trial but this will be charged at the rates (as detailed on the NGJ Makeup & Hair prices page.
2.1 Where it is not possible to support a newly proposed wedding date for an existing booking we will inform you as quickly as possible. In the event we cannot support your newly proposd wedding date we will provide a refund for your wedding less any deposit you have paid to secure the original wedding date. Please also note, we will not refund any payments for hair/makeup trials that have been received by you as these are considered services rendered.
3. If you need to cancel your wedding date altogether we will issue a full refund less any deposit you have paid. Please note, we will not refund any payments for hair/makeup trials that have been received by you as these are considered services rendered.
4. These terms are served at the discretion of NGJ Makeup and Hair. We will only consider bookings to fall under these terms if:
4.1 Your wedding date falls into a period where government advice requires strict social distancing and prohibits mass gatherings.
4.2 You have not made an attempt to move or cancel your wedding date prior to the Coronavirus outbreak.
Outside of this criteria your booking will be subject to NGJ Makeup & Hair general terms.