Listening is key to solving client problems. Not ‘half’ listening. But proper ‘actual’ listening. It’s drilled into our team. Some agencies talk glibly about ‘getting under the skin’ of a client. But we find that opening our lug ‘oles and paying thoughtful attention is the real foundation for making brands work harder on or offline.
Thinking. It’s an underrated asset in the world of online design. Not for LHM clients. They know we never let rip on our Macs without a plan. Only when a strategy is agreed do we add lashings of creative flair, commercial nous and user-friendly functionality. All to ensure our ideas stand up to intensive research and the ultimate scrutiny of customer approval.
Clarity twinned with creative energy delivers big cut-through ideas. And it’s always big thinking that captures the imagination of any audience. Our ‘explore-more’ creative passion is as strong whether bringing traditional media-based campaigns to digital life or if developing harder-working standalone work.
With an agreed strategic plan, crystal-clear creative brief and oodles of research to guide the way, our design teams are let loose on your project. It’s play time. We always encourage real free thinking (even if we sometimes have to reign it back in to comply with brand guidelines). The aim for us always is to ‘be right then excite’.
With an agreed concept in place, we then expand, develop and explore. With our strategic, creative and technical bods all working as one, we can ensure excellent functionality and intuitive navigation as we build around the big idea and hone ‘your’ look and feel.
We know it can always be better. Which is why our team constantly measure
and monitor. Then we push to refine, hone and embellish where needed. All to generate more hits, higher rankings and extra sales. It doesn’t just make us
more accountable. It makes us a more valuable ongoing partner.