LHM

LHM to hit the tracks for Alzheimer’s Society.

LHM — Fri, 22 Sep 2017 10:32:32 +0000

Yesterday was World Alzheimers Day which inspired a discussion amongst the team at LHM Media. It quickly became apparent how many people dementia has affected, with more than three of us having grandparents that have suffered from Alzheimer’s disease and lost to dementia. Fuelled by our mutual desire to help those currently living with […]

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Healthwatch call for GPs to make sharing feedback easier for patients

LHM — Wed, 20 Sep 2017 11:52:25 +0000

A recent survey from Healthwatch England finds that the public are finding it difficult to share compliments and concerns with GPs…. We know that people want to give feedback about their local GP surgeries to help make care better, but many simply don’t know how. A poll Healthwatch England conducted with YouGov found that 76% of the […]

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LHM to showcase Feedback Centre at Connected Local Government 2017

LHM — Mon, 26 Jun 2017 10:09:28 +0000

Connected Local Government 2017: a festival of joined up thinking and events about a devolved and digitally enabled future LHM is looking forward to attending the conference and demonstrating its Feedback Centre and Informatics technology used nationally by Local Authorities, Healthcare organisations and the Housing sector for engagement and insights related to customer experience. CLG Live […]

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Healthwatch Norfolk enable more patients to share their experiences at their local GP Surgery with LHM

LHM — Wed, 21 Jun 2017 14:55:31 +0000

Healthwatch Norfolk and Thorpewood Medical Group are delighted to announce a brand new initiative to give local people more of a say about their health and care. This initiative places a touch screen kiosk, developed alongside LHM Media Ltd, within Thorpewood Medical Group to enable patients to leave real-time feedback about their experiences at the […]

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Digital Marketplace – LHM awarded place on G-Cloud Framework

LHM — Mon, 22 May 2017 12:39:58 +0000

If you are a public sector organisation, then you can now choose LHM’s feedback and customer experience software – Feedback Centre from the UK government’s Digital Marketplace. Our Feedback Centre (CXM platform) can now easily be procured from the 22nd May 2017 and provides digital engagement and real-time business intelligence systems nationally designed for the NHS, Health and Social Care […]

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LHM launches new engagement technology for STP’s

Rav Bindarh — Fri, 07 Apr 2017 17:33:31 +0000

Next year the NHS turns 70. New treatments for a growing and ageing population mean that pressures on the service are greater than they have ever been. But treatment outcomes are far better – and public satisfaction higher – than ten or twenty years ago. The NHS Five Year Forward View called for a radical […]

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LHM feature in Birmingham Business Predictions report 2017

LHM — Thu, 30 Mar 2017 11:15:54 +0000

Founder of LHM Ian Hughes has been featured in the Birmingham Business Predictions report created by Online Ventures Group, outlining the city’s prospects in 2017. LHM has enjoyed success in its last 12 years delivering award-winning customer experience platforms and business intelligence to its national client base. With stunning views, fantastic culinary options and a […]

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LHM now Cyber Essentials certified

LHM — Mon, 13 Mar 2017 11:01:04 +0000

At LHM, we are committed to taking cyber security seriously. Since October 2014 Cyber Essentials has been mandatory for suppliers of Government contracts which involve handling personal information and providing some ICT products and services. LHM support our clients to stay constantly vigilant against the prospect of security threats and have achieved a Cyber Essentials accreditation. […]

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Solihull Community Housing commissions Feedback Centre from CXM specialist LHM

LHM — Mon, 06 Mar 2017 13:02:59 +0000

Customer experience specialist LHM has launched a relationship with Solihull Community Housing, providing its flagship Feedback Centre software solution to monitor and improve the organisation’s service. The Birmingham-based business provides expert customer service solutions via its innovative Feedback Centre products, which allow clients to engage with customers and gain insight into the experience they receive […]

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The difference between CRM and CXM for your business

LHM — Mon, 06 Mar 2017 11:26:46 +0000

A question we’re often asked at LHM is what the difference is between a Customer Relationship System (CRM) and Customer Experience Management (CXM)? There is a drive for now for businesses to adopt a CXM strategy with the inevitable shift in consumer control from seller to buyer. This is due to the social media revolution […]

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